Hotel management is about taking responsibility and providing leadership, to ensure the hotel trades profitably while guests’ expectations are exceeded. There are two key tiers of management, and at the top is the General Manager (GM).

The General Manager sits at the heart of a successful hotel business. It is an exciting and rewarding role, and one that is in high demand as the world’s leading hotel brands accelerate the roll out of new hotels and concepts.

An internationally recognized hospitality degree is an ideal first stepping stone to the General Manager’s office; but to reach this goal you must work your way up, gaining leadership expertise in operational departments, while also developing a sound knowledge of finance, planning and organizational development.

Some aspiring General Managers opt to study a specialized hospitality MBA as a way of accelerating their progression.